Welcome to your Patient Hub.

We know that visiting a doctor can be confusing. To make your visit a little easier, we’ve compiled resources and answers to common questions in this Patient Hub.

Here you will find information about scheduling appointments, dealing with insurance, taking documentation to the DMV, and much more.

Many of our forms are available to print, so you can fill them out ahead of your visit and save a little time in the waiting room.

If you can’t find the answers you need, give us a call!

Learn about eye care
with our video library.

Get the insurance advice you need.

864.458.3900

See the three ways you can pay your bill.

  1. Make a payment over the phone. Just call 864.329.3002.
  2. Mail your check to:
    601 Halton Rd. | Greenville, SC 29607
  3. Stop by your local office to pay us directly.

When in doubt, feel free to call.


Find the answers you need.

How much is an eye examination?
The cost of an eye exam depends on the insurance plan that the patient has and what services the doctor provides during the exam. We have a standard fee schedule, but we price all examinations based on the contracted fee schedule. If a patient has no medical or vision insurance, then we will charge the exam based on the discounted Medicare fee schedule.
Does my insurance completely cover the exam?
Very few plans completely cover an exam. Many have a set amount that cover up to a max; most do not cover the refraction. The refraction is considered a “routine” part of the exam and therefore the patient is asked to pay this at the time of service. We participate with VSP, Davis and Blue Choice Vision. Most of these offer a co-pay.
How soon can I get an appointment?
Most patients can be scheduled to come in within two to three weeks for a vision examination. Our policy is to forward a completed triage form to our doctors so they can make a decision as to how soon a patient can be scheduled. We try to schedule patients at the location that is most convenient for them but will offer a different location if the patient is willing to travel.
Do you accept walk-ins?
We highly discourage walk-ins because we schedule by appointment. If patients take the time to call, we will do our best to accommodate their schedule. Very few of our doctors have vacant slots on their schedules and even then, most work from a cancellation list in order to accommodate those patients who asked to be on that list. Of course, we will always triage a walk-in emergency and then do our best to schedule them.
Why does my insurance not cover the refraction?
The refraction, or determination of the refractive state, is the part of the examination excluded by insurance companies. This is the part of the exam where the doctor determines if a patient needs glasses. As this is considered to be routine, most plans do not generally cover it. However, many employers offer separate vision plans and some groups have a vision provision written into the medical coverage. Consult your schedule of benefits or exclusions section for more information.
Why is a glasses prescription good for only a year?
Very few vision providers will recommend that a person hold a prescription for more than a year without having it filled. Generally, if a person is going to purchase a pair of glasses, an up-to-date prescription is preferable. However, we will give a patient a copy of a glasses prescription at any time when requested; we will, however, include actual date that your vision was measured. It is at the discretion of the optical practice whether or not they fill a prescription that is older than a year.
Why do I have to have a yearly eye exam if I wear contacts or glasses?
Not every patient who wears glasses is required to have an eye exam yearly. This decision is based on several factors including ocular history and the presence or absence of other medical/systemic diseases. All patients who wear contact lenses are required to have an eye examination yearly to check eye health, since contacts fit directly on the eye ball. Each physician will discuss a plan for the patient during the examination.